Introduction

Thousands of software applications run in datacenters around the world on VMware Infrastructure. Even though ISV applications typically “just run” on VMware Infrastructure, our dedicated team engages directly with ISVs to increase the number of officially supported third-party applications. Hundreds more people in our engineering, field operations, marketing, and support organizations help as well. Customers can take the guidance in this document if they want to see explicit support from their ISV.

Intended Audience

VMware Certified Professionals (VCPs) who are blocked from virtualizing an application because the end-user has mandated that it can only be virtualized if the Independent Software Vendor (ISV) who wrote the application also provides a written support statement.

Outline

1. Is the application supported on VMware?

2. How can I get the application supported on VMware?

If you need explicit support for an application, and you need VMware's assistance in securing this from the ISV, please use the ISV Support Request Tool to submit a request.

Customer involvement is very influential in accelerating ISV support. Working co-operatively with VMware to approach your software vendor dramatically increases the likelihood that the vendor will provide support. Customers can take the following steps if they want to see explicit support from their ISV:

• Download our ISV Toolkit for VMware customers for tools and information to encourage your ISV to offer virtualization support.

• Contact the VMware ISV Alliance organization through your VMware account manager, sales engineer, or via the ISV Support Request Tool.

• Refer the ISV to the ISV Center on support for third party applications on VMware infrastructure.