This document is used to sketch the Designing Stage documents prior to loading up the specs into the tasks and then starting work on the documents.

^{Figure 1 - VI3.Blueprint Designing Stage Document Schematic (and breathe!)}

Each of the sections below should specify what the document is supposed to deliver/look like, and is used by the collaborators on a document to work to the same plan.

Why bother with this specification step? Why not just jump straight in and create the document? The answer is: this method helps collaboration: we've learned through experience that having more than one person work on a document without a specification makes the job N times as hard, where N = Number of Collaborators.

How is this document used?

• Collaborators take these specifications, copy them and paste them into their working documents - they then work on and agree the spec.

• With an agreed spec, the VI3.Blueprint project task is updated as being in "Writing" status.

• When the document draft has been written, any changes to the document structure are fed back into the spec to make sure the two match

• With an agreed draft, the VI3.Blueprint project task is updated as being in "Review" status.

The project plan is a schedule of the tasks and the resources required, along with milestones that match the VI3 Project Charter and VI3 Business Case.

The document should be in the standard format of:

• Title

• VI3 Design Stage Project Plan

• Introduction

• This project plan covers the Designing stage and details the tasks, dependencies and resources required to complete the VI3 Design.

• Intended Audience

• VMware Certified Professionals (VCP) and Project Management Professionals (PMP or Prince2)

• Outline

• Reference to VI3 Business Case high-level plan, and VI3 Project Charter Milestones

• Control gate: review business case and previous stage objectives

• Sponsor report and secure confirmation to continue

• Build a detailed plan with work teams

• Execute design stage plan

• Control gate: End of stage report

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to VI3 Business Case

• Refer to VI3 Project Charter

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• Microsoft Project document

• Microsoft Excel Spreadsheet containing the tasks/resources.

The requirements specification document lists the requirements of the various stakeholders and covers technical and service requirements. The best requirements are those that, like SMART objectives, are well defined. The more vague the are the less likely they are to be satisfied. During the lifetime of any VI3 project these requirements might change, if you allow that (and some say that is best practice, some don't): if you believe that you can capture all the requirements at the start of a project and still deliver what the customer wants six months later, then good for you - but I'm a mere mortal and for me this requirements list will change as the project develops. This document is under change control so any changes to requirements are managed before being accepted/rejected.

The document should be in the standard format of:

• Title

• VI3.Blueprint Design Requirements Specification

• Introduction

• The Requirement Specification document lists the needs of the stakeholders and is used to drive design decisions and check that the solution is fit for purpose (ie. meets the needs of the stakeholders).

• The requirements are divided into technical and service requirements and used in all of the workshops in the Designing stage to refine and improve the requirements and the design decisions and documents.

• Intended Audience

• VMware Certified Professionals (VCP), IT Architects/Designers and Project Management Professionals (PMP or Prince2)

• Outline

• Inputs

• How the requirements are managed (submitted, change controlled, refined in workshops)

• Technical Requirements

• What constitutes a Technical Requirement

• Table of Technical Requirements

• Service Requirements

• What constitutes a Service Requirement

• Table of Service Requirements

• Outputs

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to VI3 Business Case

• Refer to VI3 Project Charter

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

The VI3 Training Workshop is an attempt to map VMware related training to roles within the organizations, over a timeline: imagine a triangle called Training, and one line = catalogue, second line = roles, third line = time.

The output of the workshop is a Training Plan.

The document should be in the standard format of:

• Title

• VI3 Training Workshop

• Introduction

• The VI3 Training Workshop is an attempt to map VMware related training to roles within the organizations, over a timeline.

• The output of the workshop is a Training Plan.

• Intended Audience

• VMware Certified Professionals (VCP) and Training / Human Resources professionals, and Training Partners

• Outline

• Reference to stakeholders and VI3 Design Requirements Specification

• VMware Education Catalogue

• Organizational Roles

• Project Timeline

• VI3 Training Plan

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to VI3 Design Requirements Specification

• VMware Online Education

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• Microsoft Excel Spreadsheet containing the Training Plan.

It is unlikely that a VI3 system can be designed in one workshop, but this example of a VI3 Design Workshop covers the technical points required - your mileage may vary! This workshop is a day long effort.

The output of this workshop is not a complete design, but the list of considerations and data that can be used to formulate the Technical Design Document.

• Title

• VI3 Technical Design Workshop

• Introduction

• What are the design decisions required to form the technical design?

• The output of the workshop is a Design Plan for what needs to be researched and developed.

• Intended Audience

• VMware Certified Professionals (VCP) and IT Architect/Designers.

• Reference to stakeholders and VI3 Design Requirements Specification

• Core VI3 Considerations

• Network Considerations

• Storage Considerations

• Resilience Considerations

• Recovery Considerations

• Systems Management Considerations

• Table of Design Considerations

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to VI3 Design Requirements Specification

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• Design Considerations Document (.xls)

The networking workshop is a chance for VCPs to explain virtual networking and the Network team to explain the organization's network setup.

The goal is to bring the two together and produce an outline of a possible design, and a list of actions to complete the design and input to the Technical Design document.

• Title

• VI3 Networking Workshop

• Introduction

• The networking workshop is a chance for VCPs to explain virtual networking and the Network team to explain the organization's network setup.

• The goal is to bring the two together and produce an outline of a possible design, and a list of actions to complete the design and input to the Technical Design document.

• Intended Audience

• VMware Certified Professionals (VCP) and Network experts (CCNA, CCIE)

• Outline

• Reference to VI3 Requirements Specifications

• VMware Networking

• Organization Network

• Integration Points

• Design Outline

• Design Actions

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• Microsoft Visio page of network design outline + actions

The storage workshop is a chance for VCPs to explain virtual storage and the storage team to explain the organization's network setup.

The goal is to bring the two together and produce an outline of a possible design, and a list of actions to complete the design and input to the Technical Design document.

• Title

• VI3 Storage Workshop

• Introduction

• The storage workshop is a chance for VCPs to explain virtual storage and the storage team to explain the organization's network setup.

• The goal is to bring the two together and produce an outline of a possible design, and a list of actions to complete the design and input to the Technical Design document.

• Intended Audience

• VMware Certified Professionals (VCP) and Storage experts

• Outline

• Reference to VI3 Requirements Specifications

• VMware Storage

• Organization Storage

• Integration Points

• Design Actions

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• Microsoft Visio page of storage design outline + actions

The Migration Workshop develops the process for migrating physical servers into virtual machines. Under discussion is the targets identified in the VI3 Virtual Pipeline, and the methods to perform the migrations - what tools, what kind of schedule, who can do the work.

• Title

• VI3 Migration Workshop

• Introduction

• The Migration Workshop develops the process for migrating physical servers into virtual machines. Under discussion is the targets identified in the VI3 Virtual Pipeline, and the methods to perform the migrations - what tools, what kind of schedule, who can do the work.

• Intended Audience

• VMware Certified Professionals (VCP) and Server Team

• Outline

• Reference to VI3 Requirements Specifications and VI3 Virtual Pipeline

• Source Physical Candidates

• Target Virtual Machines

• Transit Method

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• Microsoft Visio page of migration process

The VI3 Technical Design document is the output of all of the effort of transforming the VI3 Design Requirements via multiple technical workshops and other efforts, into one document that states the design decisions so that an architecture can be unambiguously blueprinted and implemented in the next, Implementing, stage.

• Title

• VI3 Technical Design Document

• Introduction

• The VI3 Technical Design document is the output of all of the effort of transforming the VI3 Design Requirements via multiple technical workshops and other efforts, into one document that states the design decisions so that an architecture can be unambiguously blueprinted and implemented in the next, Implementing, stage.

• Intended Audience

• VMware Certified Professionals (VCP) and IT Architect/Designers

• Outline

• Reference to VI3 Requirements Specifications all Technical Workshops

• High-level VI3 topology, including network and storage

• ESX Server Host Design

• Network Design

• Storage Design

• VirtualCenter Design

• VirtualDatacenter Design

• Resilience and Recovery Design

• Monitoring Tools

• Security Tools

• Systems Management Tools

• Capacity and Performance Objectives

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Technical Design Document (.rtf)

The VI3 Introduction Workshop is for all newcomers to virtualization, be they technical or non-technical staff. The goal is to introduce this paradigm shift in technology in terms they understand, relevant to their organization and job role - so this requires some customization.

The outcome of this workshop is an understanding and interest amongst the audience, with identified next steps in terms of other resources to read, and activities to be involved in. The goal is to create advocates and champions.

• Title

• VI3 Introduction Workshop

• Introduction

• The VI3 Introduction Workshop is for all newcomers to virtualization, be they technical or non-technical staff. The goal is to introduce this paradigm shift in technology in terms they understand, relevant to their organization and job role - so this requires some customization.

• Intended Audience

• VMware Certified Professionals (VCP) and all IT staff (tech and non-tech)

• Outline

• What is "Virtualization"?

• Technology Changes

• Benefits

• Case studies

• VMware Infrastructure

• History

• Architecture

• Components

• The Impact of Virtualization

• On Operations

• On Project Management Office (PMO)

• On Server Administrators

• On Application Developers

• On Business Users

• On IT Senior Management

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Online training from VMware

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Introduction (.ppt)

Involving security at the start of the VI3 solution design is critical to making the solution secure and also securing advocates in the IT Security team.

The outcome of this workshop is a list of design decisions and constraints to be worked into the Service Design Document.

• Title

• VI3 Security Workshop

• Introduction

• Involving security at the start of the VI3 solution design is critical to making the solution secure and also securing advocates in the IT Security team.

• The outcome of this workshop is a list of design decisions and constraints to be worked into the Service Design Document.

• Intended Audience

• VMware Certified Professionals (VCP) and IT Security professionals (e.g. CISSP)

• Outline

• VI3 Security

• Policies

• Processes

• Tools and Methods

• Your organization

• Policies

• Processes

• Tools and Methods

• VI3 Security Design

• Design decisions

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to corporate IT security policy

• Refer to VMware Security Portal

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Security Policy (.doc)

The BCDR workshop covers all resilience and recovery features of VI3 to build on the VI3 Requirements Specification by working out which features will be in-scope / out-of-scope, and for those in-scope items, what is required of them and how they integrate into the organization's BCDR processes, teams and tools.

The outcome of this workshop is a list of design decisions and constraints to be worked into the Service Design Document.

• Title

• VI3 BCDR Workshop

• Introduction

• The BCDR workshop covers all resilience and recovery features of VI3 to build on the VI3 Requirements Specification by working out which features will be in-scope / out-of-scope, and for those in-scope items, what is required of them and how they integrate into the organization's BCDR processes, teams and tools.

• The outcome of this workshop is a list of design decisions and constraints to be worked into the Service Design Document.

• Intended Audience

• VMware Certified Professionals (VCP) and Business Continuity professionals

• Outline

• Reference VI3 Requirements Specifications

• VI3 Resilience

• Redundant architecture

• Planned maintenance

• High availability

• Resource limits

• Standard Operating Procedures

• VI3 Recovery

• VCB

• SRM

• VI3 BCDR

• Design decision

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to corporate IT BCDR policy

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 BCDR Design Statements (.doc)

The Release Workshop discusses how to deploy ESX Servers and Virtual Machines, and how to handle the maintenance and decommissioning of those servers - physical and virtual.

The outcome of this workshop is a list of release procedures and the design decisions for each one.

• Title

• VI3 Release Workshop

• Introduction

• The Release Workshop discusses how to deploy ESX Servers and Virtual Machines, and how to handle the maintenance and decommissioning of those servers - physical and virtual.

**The outcome of this workshop is a list of release procedures and the design decisions for each one.

• Intended Audience

• VMware Certified Professionals (VCP) and Server/Infrastructure admins and Release Managers

• Outline

• Reference VI3 Requirements Specifications

• Organizational Release Management Standards

• ESX Server Release Management

• VirtualCenter Release Management

• Virtual Machine Release Management

• Network Component Release Management

• Storage Component Release Management

• VI3 Release Management

• Design decision

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to corporate release management standards

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Release Management Design Statements (.doc)

The Configuration Management Workshop discusses how to track and control VI3 configuration items.

The outcome of this workshop is a Configuration Item Map and CMDB selection and configuration process design decisions.

• Title

• VI3 Configuration Management Workshop

• Introduction

• The Configuration Management Workshop discusses how to track and control VI3 configuration items.

• The outcome of this workshop is a Configuration Item Map and CMDB selection and configuration process design decisions.

• Intended Audience

• VMware Certified Professionals (VCP) and Server/Infrastructure admins and Configuration Managers

• Outline

• Reference VI3 Requirements Specifications

• Organizational Configuration Management Standards

• VI3 Configuration Item Map

• VI3 CMDB

• VI3 CM Processes

• VI3 Configuration Management

• Design decision

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to corporate configuration management standards

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Configuration Management Design Statements (.doc)

The Change Management Workshop discusses how to track and control VI3 change items.

The outcome of this workshop is a list of standard VI3 changes, and design decisions for the change processes.

• Title

• VI3 Change Management Workshop

• Introduction

• The Change Management Workshop discusses how to track and control VI3 change items.

• The outcome of this workshop is a list of standard VI3 changes, and design decisions for the change processes.

• Intended Audience

• VMware Certified Professionals (VCP) and Server/Infrastructure admins and Change Managers

• Outline

• Reference VI3 Requirements Specifications

• Organizational Change Management Standards

• VI3 Standard Change List

• VI3 Change Management

• Design decision

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to corporate change management standards

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Change Management Design Statements (.doc)

The Chargeback Workshop discusses whether and how to do chargeback for VI3 - whether to use the existing processes, or design new ones.

The outcome of this workshop is a decision on what chargeback process to use.

• Title

• VI3 Chargeback Workshop

• Introduction

• The Chargeback Workshop discusses whether and how to do chargeback for VI3 - whether to use the existing processes, or design new ones.

• The outcome of this workshop is a decision on what chargeback process to use.

• Intended Audience

• VMware Certified Professionals (VCP), IT Management and IT Finance

• Outline

• Reference VI3 Requirements Specifications

• IT Financial Management refresher

• VMware's impact upon x86 chargeback

• Common models for VI3 chargeback

• Your organization's chargeback model

• VI3 Chargeback Design

• Design decision

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to corporate chargeback methods for other x86 platforms and other shared platforms (e.g. mainframe).

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Chargeback Design Statements (.doc)

The Service Level Management workshop understands the changes required to the Service Catalogue, Service Level Agreements and other agreements as the key interface between this new service offering and existing (and possibly new) customers.

The outcome of this workshop is a decision on what changes are required to current SLM processes.

• Title

• VI3 SLM Workshop

• Introduction

• The Service Level Management workshop understands the changes required to the Service Catalogue, Service Level Agreements and other agreements as the key interface between this new service offering and existing (and possibly new) customers.

• The outcome of this workshop is a decision on what changes are required to current SLM processes.

• Intended Audience

• VMware Certified Professionals (VCP), IT Management and Service Level Managers

• Outline

• Reference VI3 Requirements Specifications

• VI3 changes to x86 Service Catalogue

• VI3 impact on SLAs

• Your organization's SLM model

• VI3 SLM Design

• Design decision

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to corporate SLM methods for other x86 platforms and other shared platforms (e.g. mainframe).

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 SLM Design Statements (.doc)

The Capacity Management Workshop discusses how to track capacity usage, and do capacity forecasting.

The outcome of this workshop is a an understanding of VI3 capacity requirements and design decisions as input to the Service Design Document.

• Title

• VI3 Change Management Workshop

• Introduction

• The Capacity Management Workshop discusses how to track capacity usage, and do capacity forecasting.

• The outcome of this workshop is a an understanding of VI3 capacity requirements and design decisions as input to the Service Design Document.

• Intended Audience

• VMware Certified Professionals (VCP) and Server/Infrastructure admins and Capacity Managers

• Outline

• Reference VI3 Requirements Specifications

• Organizational Capacity Management Processes

• Understanding VI3 Capacity Management

• Overcommitment

• Resource pools, limits and isolation

• Alerts and responses

• Forecasting

• VI3 Change Management

• Design decision

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to corporate capacity management processes

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Capacity Management Design Statements (.doc)

The IT Operations Workshop discusses how to access, monitor and control VI3 from the NOC/Bridge.

The outcome of this workshop is a an understanding of VI3 operational requirements and design decisions as input to the Service Design Document.

• Title

• VI3 Operations Workshop

• Introduction

• The IT Operations Workshop discusses how to access, monitor and control VI3 from the NOC/Bridge.

• The outcome of this workshop is a an understanding of VI3 operational requirements and design decisions as input to the Service Design Document.

• Intended Audience

• VMware Certified Professionals (VCP) and Server/Infrastructure admins and IT Operations

• Outline

• Reference VI3 Requirements Specifications

• Organizational IT Operations Processes

• Understanding VI3 Operations

• Accessing VI3

• Controlling VI3 with Standard Technical/Operational Procedures

• Monitoring VI3

• VI3 Operations

• Design decision

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to IT Operations processes

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Operations Design Statements (.doc)

The Incident and Problem Management Workshop focuses on how to perform fault isolation and root cause analysis on VI3, and how to integrate into the organization's existing Incident and Problem Management process.

The outcome of this workshop is a an understanding of VI3 fault isolation/root cause analysis procedures and design decisions as input to the Service Design Document.

• Title

• VI3 Incident and Problem Management Workshop

• Introduction

• The Incident and Problem Management Workshop focuses on how to perform fault isolation and root cause analysis on VI3, and how to integrate into the organization's existing Incident and Problem Management process.

• The outcome of this workshop is a an understanding of VI3 fault isolation/root cause analysis procedures and design decisions as input to the Service Design Document.

• Intended Audience

• VMware Certified Professionals (VCP), Network, Storage, Server, Operations, Service Desk/Incident/Problem Management team representatives

• Outline

• Reference VI3 Requirements Specifications

• Organizational Incident & Problem Management Processes

• VI3 Fault Isolation

• VI3 Root Cause Analysis

• VI3 Incident and Problem Management Design

• Design decision

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to Incident & Problem Management processes

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Incident and Problem Management Design Statements (.doc)

The purpose of the workshop is to bring together VMware Certified Professionals (VCP), Operational and Systems Management professionals to share understanding of VI3 and Event/Systems Management so that a monitoring system can be jointly developed for VI3.

The goal of the workshop is to use a whiteboard diagram of non-virtual and VI3 managed objects to identify the events and integrations that need to be designed to integrate VI3 with your event management system.

• Title

• VI3 Incident and Problem Management Workshop

• Introduction

• The purpose of the workshop is to bring together VMware Certified Professionals (VCP), Operational and Systems Management professionals to share understanding of VI3 and Event/Systems Management so that a monitoring system can be jointly developed for VI3.

• The goal of the workshop is to use a whiteboard diagram of non-virtual and VI3 managed objects to identify the events and integrations that need to be designed to integrate VI3 with your event management system.

• Intended Audience

• VMware Certified Professionals (VCP) and Monitoring/Systems Management professionals

• Outline

• Reference VI3 Requirements Specifications

• Your Event Management System

• Map the Transient/Operational Events

• Map the Trend/Planning Events

• ITIL v3 Areas most affected by Virtualization

• VI3 Event Design

• Design decision

• Design constraints

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Refer to Event Management processes

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Event Management design (.doc)

The VI3 Service Design document is the output of all of the effort of transforming the VI3 Design Requirements via multiple service workshops and other efforts, into one document that states the design decisions so that an architecture can be unambiguously blueprinted and implemented in the next, Implementing, stage.

• Title

• VI3 Service Design Document

• Introduction

• The VI3 Service Design document is the output of all of the effort of transforming the VI3 Design Requirements via multiple service workshops and other efforts, into one document that states the design decisions so that an architecture can be unambiguously blueprinted and implemented in the next, Implementing, stage.

• Intended Audience

• VMware Certified Professionals (VCP) and IT Architect/Designers

• Outline

• Reference to VI3 Requirements Specifications all Service Workshops

• Service component topology map

• IT Operations design

• Event Management design

• Incident & Problem Management design

• Security design

• BCDR design

• Release design

• Configuration Managment design

• Change Management design

• Chargeback design

• SLM design

• Capacity Management design

• (main body)

• Resources

• Refer to document URL

• Refer to attachments

• Authors

• For each author: Name, link to VIOPS profile, optional company BIO

• Reviewers

• Add VIOPS profile for reviewers

• Disclaimer

• Standard text

• Attachments

• VI3 Service Design Document (.rtf)